Refund policy

At Lenora, we strive to provide the highest quality products and services to our customers. As part of our commitment to transparency, please carefully review our return and refund policy, which outlines our procedures in cases where refunds are not applicable:

No Refunds:

• We do not offer refunds on any purchases, except in cases where the product is defective or damaged upon receipt.
• All sales are final, and we do not accept returns for reasons other than product defects or damage.

Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us within 48 hours of receiving your order.
• We will require photographic evidence of the damage or defect to assess the issue and determine the appropriate course of action.
• Depending on the circumstances, we may offer a replacement item, store credit, or other resolution as deemed appropriate by our customer service team.

Cancellations:

• Orders cannot be cancelled once they have been processed and shipped.
• If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request if the order has not yet been processed.

Non-Returnable Items:

• Certain items are not eligible for return or refund, including but not limited to:
  • Perishable goods.
  • Personalized or customized items.
  • Gift cards.

Contact Us: If you have any questions or concerns about our return and refund policy, please contact our customer service team at support@lenoraofficial.com

Note: While we do not offer refunds for reasons other than product defects or damage, we are committed to providing exceptional customer service and will do our best to address any issues or concerns you may have regarding your purchase.